Setting up SMS Verification

If you’ve never enabled Two-Factor Authentication (2FA) for your account, you should see a 2FA promotion page when you log in. This page is a convenient opportunity for you to setup either an Authenticator App or SMS verification method for an extra layer of account security.

This article describes how to set up and manage SMS verification for your account.

• Enabling SMS
• Disabling SMS verification
• Re-enabling SMS with a different phone number
• Setting primary verification methods

Note: This article contains screenshots that are for example purposes only. Actual text and visuals may vary.

Enabling SMS

To enable SMS verification:

1. Log in to your Nexon account with your email address.
2. From your account menu, click Account Settings.
3. Do one of the following:
   1. • From the Two-Factor Authentication (2FA) promo window, under Enable SMS, click Enable.
        
      • From the Account Settings page, select Password & Security. Under Security, find SMS, and then click Enable.
        
        To confirm your identity, a verification code is sent to your email. If using the Authenticator App, enter that 6-digit code instead.
4. Enter the verification code.
   The Set Your Phone Number window is displayed.
   
5. Enter your country code and mobile phone number, and then click Send Code. If you do not know your country's code, go to https://countrycode.org/.
   An SMS verification code is sent to the number that you provided.
6. Enter the verification code, accept the terms of use and privacy policy, and then click Verify.
   
   A Success message appears.
7. Click Close to go to your Nexon account.
   

SMS for your Nexon account is now enabled and is automatically set as the primary 2FA method. Each time your log in you must also enter a 6-digit SMS verification code.

Note: If you frequently use the same personal device to access your account, you can select the option to remember your device, which temporarily bypasses the Authenticator code. This option is not recommended for public or shared devices. For more details, see Managing Trusted Devices.

Disabling SMS verification

Note: If both Authenticator App and SMS verification are enabled and SMS is set as the primary method, disabling it automatically defaults the primary setting to the Authenticator App.

To disable SMS verification:

1. Log in to your Nexon account with your email address.
2. From your account menu, click Account Settings.
3. Select Password & Security.
4. Under Security, find SMS, and then click Disable.
   
   A Disable SMS Verification message appears.
5. Click Disable.
   
   The Verify Your Account window is displayed and a verification code is sent to the number registered to your account.
6. Enter the verification code from your phone.
   

SMS for your account is now disabled and you can enable it again at anytime.

Re-enabling SMS with a different phone number

To re-enable SMS with a different phone number:

1. Log in to your Nexon account with your email address.
2. From your account menu, click Account Settings.
3. Select Password & Security.
4. Under Security, find SMS, and then click Enable.
5. From the Enable SMS Verification message, click Change.
   
6. Enter the verification code that was sent to your email address to confirm your identity.
7. Enter a different phone number, including country code, and then click Send Code.
8. Enter the SMS verification code, accept the terms of use and privacy policy, and then click Verify.
9. Click Close to go to your Nexon account.

SMS for your Nexon account is now enabled for the newly entered phone number.

Setting primary verification methods

For 2FA verification, you can enable the Authenticator App, or SMS, or both. If using both, you can designate which method is primary each time you log in.

To change the primary verification method:

1. Log in to your Nexon account with your email address.
2. From your account menu, click Account Settings.
3. Select Password & Security.
4. Under Security, find secondary method that you want to promote to primary.
   
5. Click Set Primary.

The secondary method is now set as the primary verification method. This change will take effect the next time you log in.