Updating Graphic Drivers

Nexon games require at least one graphics card so that players can enjoy the gaming experience. Updating the driver for your graphics card, or cards, can improve your PC’s performance and fix technical issues, such as latency, game crashes, bad frame rates, fragmented visuals, or seeing a white or black screen when opening a game.

Before updating your driver you should check:

• Your computer’s specifications to ensure that it meets or exceeds the recommended system requirements for Nexon games (see Recommended Specifications).
• For driver updates via Windows Update. These are usually optional updates that you can selectively install at your convenience (see Using Windows Update).

This article describes how to find your computer’s graphics card information and use it to search for the appropriate driver updates.

• Finding your graphics card type
• Searching for driver updates

Important: To install driver updates you must have full administrator rights.

To see the steps for updating your graphic driver, watch our video “Updating Graphic Drivers” on YouTube (see below).

Note: This article contains screenshots that are for example purposes only. Actual text and visuals may vary.

Finding your graphics card type

To download the correct driver for your computer, you must first determine what type of graphics card is installed using the DirectX Diagnostic Tool (DxDiag).

To find your graphics card type:

1. Open the DirectX Diagnostic Tool.
   Do one of the following:
   • Click Start to access the Search box (if hidden), type dxdiag, and then select the DxDiag Run command.
     
   • Right-click Start and select Run. Then, type dxdiag and click OK.
     
2. Click the Display tab, or the Display 1 tab if there is more than one.
3. In the Device section, note the Manufacturer and Chip Type.
   
4. In the Drivers section, note the Version and Date.
   
5. Click other numbered display tabs (Display 2, Display 3, and so on), if needed, to collect additional information.
6. (Optional) Click Save All Information to create a text file with all of your system information that you can refer to at any time.
   

You can now use this information to find, download, and install the appropriate updated driver for your graphics card.

Searching for driver updates

Using your product information, you can search for the latest driver updates from the manufacturer’s website. Many sites have a page specifically for their drivers and others have driver downloads on their Support page. A few of the most common manufacturers are AMD, Intel, and Nvidia.

Note: Some manufacturers offer a standalone application for their products, like Nvidia’s GeForce Experience. You may want to install and use this type of app to receive notifications when an updated driver is available and to install new updates.

To search for driver updates:

1. Go to the manufacturer’s website and find the driver download/support page.
2. Search for your product, which is usually the chip type, and look for the recommended driver. Check the version and release date against your current driver.
   

   Driver search examples for Intel and Nvidia

   
   Note: If the most recent driver available is the same as your current one, reinstalling it can repair damaged files.

3. Download and install the updated driver according to the on-screen instructions.
   

   Driver download examples for Intel and Nvidia

4. Restart your computer after the driver installation is complete.

Your driver is now updated.

If you continue to experience game crashes or performance issues, you can continue troubleshooting by starting your computer in a clean boot environment and/or safe mode with networking (see Performing a clean boot and Starting in Safe Mode with Networking).